Support

Need help with Kulova? We're here.

Contact

We aim to respond within 1–2 business days.

---

Frequently asked questions

How do I install Kulova?

Install the app from the Shopify App Store. After installation, open the app from your Shopify admin, review your store details on the settings page, and click "Activate widget in theme editor" to enable the chat on your storefront.

How does the AI know about my store?

On the settings page you can describe what you sell, your opening hours, and any custom instructions. Kulova also automatically pre-fills basic information from your store so it's useful right away. The assistant uses this information to answer your customers' questions.

What languages does it support?

The assistant automatically replies in whatever language the customer writes in — no setup required. The widget's interface text (welcome message, placeholder) can be edited in any language from the theme editor.

Can I change the widget's appearance?

Yes. In the Shopify theme editor (App embeds), you can change the bot name, accent color, welcome message, and the widget's position (left or right).

How does pricing work?

Kulova uses simple flat monthly pricing with no per-conversation or per-resolution fees. There's a free tier to start, and paid tiers as you grow. You'll always know exactly what you're paying. Billing is handled securely through Shopify.

How do I cancel or change my plan?

Open the app in your Shopify admin and go to the Plans page to switch tiers or cancel. Changes are handled through Shopify's billing.

How is my data handled?

Conversation data is stored securely in the EU and each store's data is isolated. See our Privacy Policy for full details. You can request deletion of your data at any time by emailing hello@kulova.com, and all your data is automatically deleted when you uninstall the app.

Something isn't working — what do I do?

Email hello@kulova.com with a description of the issue and your store domain, and we'll help you resolve it.